FAQs

HOW LONG DOES AN ORDER TAKE TO ARRIVE?

ORDERS IN U.S:

Please allow 4-6 weeks for your order to be delivered. You can check your tracking number for updates or email us.

INTERNATIONAL ORDERS:

Please allow 6-8 weeks for delivery.

I'VE PLACED MY ORDER. WHAT HAPPENS NEXT?

You will be emailed an order number. You will receive a tracking number within 4-6 weeks of your purchase.

CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?

We do everything we can to ship orders ASAP, so if you there's a mistake with your order, please contact our support team ASAP. stargazersag@gmail.com

CAN I CANCEL OR RETURN MY ORDER?

We do not currently offer returns or refunds. We do offer exchanges for different sizes and defective hoodies.

You can request an exchange by emailing stargazersag@gmail.com

WHICH PAYMENT METHODS DO YOU ACCEPT?

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

HOW CAN I TRACK MY ORDER?

Once you place your order online, you will be able to see the details of the purchase through the email you provided us.